DELIVERY INFORMATION
DELIVERY INFORMATION

Delivery information

We provide free Royal Mail Special Delivery Guaranteed® services for all products made through our website.

It takes 7-9 business days for your product to arrive at your address. This processing time includes quality assurance service and further adjustments like size and colour to ensure you get high-quality and polished jewellery piece. 


Delivery tracking

We use a trackable delivery service and in all cases, to track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here: https://www.royalmail.com/track-your-item#/.


Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.


Delivery problems

If an initial delivery attempt is unsuccessful, our delivery service provider will leave a card at your address, with instructions on how you may collect or redelivered your products, including a time limit for collection.

If you experience any problems with a delivery, please do hesitate to contact us,

- using our online live chat

- send us am email - customers.relation@okeus.co.uk



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