DELIVERY POLICY
DELIVERY POLICY

1. Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale


2. Free delivery

2.1 We offer free delivery to all mainland UK addresses.


3. Geographical limitations

3.1 We will be able to deliver to the following countries and territories: England, Scotland, Wales, Northern Ireland



4. Delivery methods and periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) if your delivery address is on the United Kingdom mainland, we will use Royal Mail Special Delivery Guaranteed®, and the typical period for delivery of products by this method is 1 working day by 1pm. 

4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.


6. Delivery tracking

6.1 Delivery tracking is available in respect of all orders for our products.

6.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website here: https://www.royalmail.com/track-your-item#/


7. Receipt and signature

7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.


8. Additional deliveries

8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will leave a card at your address, with instructions on how you may collect or redelivered your products, including a time limit for collection. 

8.2 If you do not collect the product or do not have the product redelivered within 18 calendar days, the item would be returned to OKEUS.


9. Delivery problems

9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: 

(a) you provided the wrong address for delivery;

(b) there is a mistake in the address for delivery that was provided;

(c) the address for delivery is not reasonably accessible;

(d) the address for delivery cannot safely be accessed;


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